The second visit is to the Kilpeck Inn in Herefordshire where head chef Ross Williams and front of house manager Kath Capel consider no detail too small. Following their feedback, previous hosts Julie and Gerry have an axe to grind; lovers of all things clean, Mick and Gill, find their room less than impressive; and the dead flies in Michael and Jai's room leave them dropping marks. At dinner tensions mount as Ross and Kath are given a grilling, but it's Julie's off-menu ordering at breakfast that sends the hosts into a spin. Come feedback, Ross and Kath are shocked by some of their scores and think that one guest in particular was out for revenge.