The second visit is to Cathedral 73 in Cardiff, Wales, managed by Neil Chidzey and assistant manager Jo Goodwin. On arrival guests are wowed by the glamorous rooms but retired banker Raj is shocked to find the breakfast is not included in the room price, and couple Jayne and Ian are in a jam about their swollen door. That afternoon, the guests embark on some cake decorating and it doesn't take long for them to suss out Neil and Jo's competitive spirit. At dinner, Neil grinds Felicity's gears as he reveals she must pay for parking and revelations of their hosts experience leaves guests concerned about the competition. At breakfast, the costs prove hard to swallow for guests and come feedback Jo and Neil are ready for a battle.