Claudia the Crab visits the Furchester Hotel, but when Funella goes to welcome her with furry arms, Claudia accidentally pinches her. Then Elmo goes to give her her key and she accidentally pinches him too. Phoebe has an idea and gets Funella to knit some mittens for Claudia, but then Claudia can't pick up her food. There has to be something else they can do to stop Claudia pinching.