Several ambulances are stuck at the busy Worcestershire Royal Hospital waiting to hand over their patients, causing problems in the control room. Sham and Nina answer a call to help a man in his 90s who has fallen over. The only problem is, his wife cannot reach the bolts to unlock the door. A troubled man is rushed to hospital after taking an overdose of his medication, a trainspotter trips over and hurts his head at Bewdley Valley Steam Railway, and two brothers battling addiction strike a personal chord for paramedic Nina.