Hayley and Roy are overenthusiastic in their treatment of Jackie Mosley and are disappointed when she wants to go about her normal business. Charlie is unhappy at having to go to No.4 for dinner, but Matt is eager to get to know the neighbours. Rita is uneasy with Anthony's decision to divorce Isabel, and refuses to talk about it. Matt has a visit from Liz Morrisey, the buildings control manager who promises to sort out the smell in the medical centre. She confronts Duggie over his shoddy work, and informs him that he'll never get another council contract. Rita confides in Emily about Anthony's divorce.