It's the first day and with his hotel pedigree, Spencer is put in charge. Joey is given the lowly job of bell boy, and they're off to a shaky start when he gets lost taking the first guests to their room. Lydia is forced to cover for Ashley, who fails to get up for his breakfast shift. Spencer's management style quickly comes under fire as the first ratings are announced, and things go from bad to worse as the celebs throw a disastrous welcome dinner, with one celeb drunkenly offending a guest. It's a chaotic start to the season - can they turn it around?
In the second episode, celebrity employee Ashley Cain gets an official warning due to 'after-hours antics' with a hotel guest. Joey Essex and Holly Hagan organise a pirate-themed booze cruise for the holidaymakers, while Spencer Matthews and Lydia Bright are challenged to plan the perfect romantic proposal for two new lovebirds.
In the third episode, teacher's pet Lydia Bright is put in charge, and tensions flare between Joey Essex and Spencer Matthews. While Ashley Cain and Holly Hagan put on an exclusive birthday bash, Joey plans a rather 'unique' after party. Spencer gets a shock, and guest gossip causes sparks to fly.
In the fourth episode, with Spencer off sick, Lydia is left to manage the hotel and she's a man down. After a penis-themed hen do, Spencer returns and is eager to voice his disapproval. Ashley delivers his version of Five Star service to the hen party, with potentially disastrous results, while Joey and Spencer attempt to bury the hatchet.
In the fifth episode, news of Ashley's antics reaches the hotel and all hell breaks loose. The staff push to try to get good final ratings for the end of the week. To the shock of Lydia and Spencer, Mario demands a tough decision, and one of the team is sent packing.
As a new bunch of guests arrive, the celebrity staff lay on karaoke and a speed dating event where the romantic sparks start to fly.
New staff member Charlotte Dawson makes quite a stir on her first breakfast shift. And Spencer throws a Greek night at the hotel.
Lydia is determined to get back on top. Charlotte faces a telling off. And will Spencer clock the love triangle that's brewing?
Love is truly in the air with the arrival of new guests - but a dating mix-up could spell disaster. And are Holly and Charlotte in trouble again?
With one day to go to the wedding blessing, the happy couple are feeling less than delighted. Can the team turn it around and win themselves a five star review?
Joey must deliver devastating news. A fresh celeb clocks in for duty. And Lydia causes a storm at a chaotic welcome dinner.
Spencer and James lock horns. Lovebirds Connor and Georgina call things off. And Charlotte's birthday bash ends with a bang.
A classy barbecue leads to a staff revolt, and a new manager is appointed. Meanwhile, Joey organises a rave, and Charlotte gets friendly with a guest.
An argument breaks out at the morning meeting. As inspectors visit the hotel, some of the celebs let the team down.
In the final episode, the celebs vie for the Employee of the Season trophy. As the final guests check out, it's time for the winner to be announced.
