How many exclamation points is too many?! Should you include emojis in emails ????????♀️ Why do people send such terrible emails, or is there more to it? Here Vanessa breaks down the psychology of online communication – emails, text messages and more – to unpack how knowledge bias, negativity bias and generation punctuation lead to miscommunication. Armed with new knowledge about tone and perception, you can reemerge into the world to communicate more clearly... we hope...