For the third visit this week the group head to The Black Swan Inn in Pickering, Yorkshire, where straight-talking husband and wife duo Phil and Jill Hall have spent hundreds of thousands of pounds bringing their 18th century coaching inn up to their exacting standards. On arrival Christine falls in love with the en-suite but both others aren't jumping for joy as the mattress fails to live up to their expectations. That afternoon the guests embark on cleaning out the giraffes at a local animal park but one of the couples starts playing dirty. Come breakfast there's rumblings at the table as hardly any of the guests have had a good night's sleep. But it's at feedback where Phil and Jill face some uncomfortable comments.