Romance is alive in the town of Evergreen.
Allie, a veterinarian in Evergreen, reluctantly will spend Christmas with her long-distance boyfriend. Bound for the airport, she has engine trouble, and Ryan, headed to Florida with his daughter Zoe, stops to help. Sure they won’t meet again, they ignore their attraction, and part ways. At the diner, Zoe wishes on a snow globe, and a storm seems to grant her wish.
When Lisa takes a last-minute Christmas trip to her hometown of Evergreen, she finds that the historic general store has been closed. Using her skills as a professional retail designer, Lisa decides to keep local tradition alive and help the good people of Evergreen bring the store back to life. As Lisa charms a local contractor named Kevin into working with her, the pair find themselves facing one surprise after another as they restore the store to its former glory. When the staff at the Kringle Kitchen temporarily accept the store’s beloved ‘Mailbox to Santa’ for safekeeping, the townspeople find and rally around a mysterious 25-year-old letter that never made it to the North Pole. As old traditions are made new again, Lisa finds herself falling for Kevin, the traditions, and the town of Evergreen.
A skeptical writer shows up in Evergreen to get the scoop on the town's famed passion for Christmas during a search for a long-lost time capsule.
As Michelle's wedding approaches, Hannah steps up to help finish the launch of the new Evergreen museum while questioning her relationship and future with Elliot.