Charles is the misanthropic obsessive-compulsive owner of a photo shop. He lives alone, and at night sexually gratifies himself by sitting in a bowl of ice cream. One day, Charles notices an abundance of photos he has developed that have not been picked up. He begins to call each customer to remind them to pick up their photos. One of these customers is Florence, an elderly woman who is tormented by her gambling-addicted husband Lester. She longs for her son Willie, who joined the army two decades ago but has not returned any of her letters; although in fact, the dim-witted Willie does not realize that he is on the end of a cruel joke played by the Army mail-room workers who have not given him any of his mother's letters over the past twenty years or sent his.
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