Property manager Viv Tremain from County Durham's splattered tracksuits and scraped back balding hair add years to her appearance. Following a surgical nip and tuck, new teeth, specialist hair weaving and magic make-up, the years are rolled back. With many women suffering from thinning hair, expert Lucinda Ellery offers some top tips for adding thickness and life. Plus, Nicky Hambleton-Jones gives a lesson in getting smart-casual just right. Poll Age (before makeover): 54Poll Age (after makeover): 39Real Age: 44