A chief steward deals with abusive Venice-bound passengers, and a drunken grandfather causes trouble for a customer service operator.
Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting flight.
Britannia staff members discover Majorca is not all sunshine as they struggle to cope with lost passengers, endless delays and a mile-long walk between check-in and departures. Elsewhere, passenger officer Cathy faces romantic complications, and it's crunch time for Aaron and Jason on their cabin crew training course.
Chief steward BJ tackles two drunken travellers and passenger officer Pat Baines applies for a Britannia training course, determined to realise her ambition of becoming a stewardess. And while she dreams of taking to the skies, Aaron and Jason make their first flight as fully fledged cabin crew
As the England football team touches down after qualifying for the World Cup finals, passenger officer Pat Baines has her hands full dealing with a couple who have defaced a passport, while new recruit Aaron waits to discover whether he will be keeping his job.
The easyJet staff members encounter difficulties when a group of lobsters and dogs show a reluctance to fly, and a hen party takes off.
Troubleshooter Jane Boulton waits anxiously for 50 Nice-bound passengers delayed by a motorway crash and Captain Pete Woods discovers he's on course for the wrong part of France.
Jane Boulton helps an elderly passenger unsure of her destination, and an angry traveler arrives late and blames everybody else for the situation, A pop group cause a stir in the departure lounge.
Check-in girl Katrina's cancer treatment leaves her feeling too ill to attend her own wedding rehearsal, while staff absences at Liverpool cause a crisis.
The day of Katrina's wedding arrives, but her doctors are concerned she will not be fit enough to go through with it. An absent-minded DJ on his way to Barcelona keeps Jane Boulton occupied in Luton.
An unruly stag party disrupts proceedings at Luton's departure lounge as a drunken reveler tries to board a plane. At Liverpool Airport, staff await the arrival of the Red Arrows, while check-in girl Katrina faces an emotional dilemma.
Katrina gets the result of her cancer scan and Jan Boulton sets off for Belfast to help launch easyJet’s new rough to Northern Ireland. Kevin Reardon prepares to welcome the Queen, who is on her way to to Liverpool Airport.
EasyJet employee Katrina finally leaves for her long-awaited honeymoon with new husband Julian, while her work colleagues descend on Brussels to protest against a rival airline.
Check-in girl Katrina faces her first day back after cancer treatment, manager Jane prepares for a confrontation with a late flyer, and rumours circulate that Sharon Stone is on a flight.
Lively rugby players and Scottish school children travelling to meet their pen-pals pass through Luton airport, and an in-flight marriage proposal takes place.
Check-in girl Katrina gets the all clear for cancer, a brass band entertains fellow passengers, and Manchester United fans fly out to watch their team in the European Cup final.
Check-in supervisor Jane Boulton shows a caring side to her nature, and aerobatic pilot James McBride loops the loop in a bid to get his licence renewed. In Luton, an amorous couple leave Katrina feeling nauseous, while easyJet passenger Adrian Cave flies to Zurich to audition at an opera studio.
A woman pays a tearful visit to the pet dog she was forced to leave behind in Majorca, and Liverpool despatcher Kevin Reardon has to deal with a would-be traveller who has turned up with the wrong passport. Meanwhile, an irate German passenger causes a scene at Luton, and fog delays flights in Scotland, causing tempers to fray.
Captain James McBride arranges some unusual in-flight entertainment for Liverpool FC, and check-in girl Katrina plays a practical joke on her supervisor. Pee Pee the hamster is refused permission to fly to Greece with his owner, and a 79-year-old Scot also finds himself stuck at the airport.
Supervisor Jane Boulton is all of a flutter as Eighties pop icon Simon Le Bon flies into Luton, and a Spanish hunk makes her acquaintance. Meanwhile, a bride-to-be loses her passport, leaving her with only an hour to find it before her flight leaves, and Ferrari hunter Simon Empson heads for Geneva.
Love blossoms amid the unlikely surroundings of Luton airport as Jane sets out to find a new man, and Katrina calls on all her tact and sensitivity as she attempts to reunite a lovelorn Spanish couple.
Check-in manager Jane hands in her notice, and a would-be model jets to Nice for a pageant final.
After handing in her notice at Luton, Jane has second thoughts about the Lanzarote job and Kevin decides he's had enough of despatch work in Liverpool, while Katrina looks forward to the easyJet summer party. Captain James McBride has a difficult journey driving through heavy traffic to reach a beach in northern France in time to see the eclipse. Last in series.
Check-in personnel deal with passengers angry that their flight has been delayed, and interviews for new pilots get under way.
Trainee Georgie Hobbs first flew a plane aged only 15, and now at 24 she hopes to become easyJet's 10th female pilot. Her training flight to Amsterdam proves impressive, despite the fact that amongst the passengers is a group bound for a stag weekend.
A smoker makes sparks fly at 37,000ft, angry at not being allowed to light up, but chief steward BJ is too busy rummaging among the rubbish in search of a missing dental brace to notice. Meanwhile, back on the ground, trainees Aaron and Jason vie for a date with glamorous instructor Tracey, and a couple miss their flight.
Katrina's hair gets her into trouble on the check-in desk, and a passenger en-route to Majorca causes a problem when she tries to take her tortoises through security.
Jane Boulton has a bad day as many passengers miss their flight after failing to hear an announcement that its departure has been brought forward. A defective plane causes delays at Liverpool and Katrina is asked to help smuggle a mysterious masked man through security at Luton.
Check-in supervisor Graham Fraser prepares to marry, but first has to deal with a succession of damsels in distress. Jane Boulton tackles an angry passenger called Mr Cross, and purser Jayny Stock is reunited with her beloved dog Bluey, while a fire alarm ruins check-in assistant Stephen Elwood's last day with easyJet.
Snow in Luton causes delays and frayed tempers, and Katrina must deal with an intimidating holiday-maker.
Two Blind Date contestants practise their questions on the check-in staff in Liverpool, and new cabin crew recruits are put through their paces.
Delays in Luton and Liverpool enrage passengers and cause chaos for check-in staff as they deal with all the complaints.
A groom-to-be on his stag weekend is blindfolded, gagged, ear-plugged and handcuffed so he will not know where he is going - but he still has to make it through Luton airport.
A woman finds herself on a flight to Palma, Majorca, when she is meant to be going to Parma, Italy.
A Liverpool plane has a new engine installed and must pass safety tests before taking to the sky. Meanwhile, Graham's wedding day arrives, causing celebration among staff.
Chris Hughes and his friends have missed their flight to Amsterdam, but Chris's temper tantrum leaves supervisor Brett Holland wondering whether to ban the group from flying altogether. A woman taking part in a radio competition convinces the London office to allow her to fly to Barcelona for free, and a Greek couple arrive a day late for their flight.
Airport staff at Luton face a mutiny when a flight to Nice is rescheduled, and a woman loses her temper after mislaying her bag in Liverpool.
Two Ivory Coast fishermen become stranded, angry passengers try to storm passport control, and Rugby legend Tony Underwood embarks on a new career.
Ethan refuses to check in a passenger, and a family's flight to Majorca is cancelled due to an overloaded plane.
An angry passenger demands a refund after late public transport causes him to miss his flight, and comic performer Kit Hesketh-Harvey composes a song about easyJet
A man loses his temper when he is not allowed to pay for a ticket with a French cheque, and easyJet staff begin to run their check-in desks at Geneva.
The new recruits begin their training course, former Coronation Street star Beverley Callard returns home to Marbella and Stelios Haji-Ioannou floats easyJet on the stock market.
A snowboarder regrets not purchasing holiday insurance and staff are serenaded by 1980s rock band Marillion.
Fog descends on Luton Airport, ensuring new boy Leo Jones has his hands full dealing with the disruption. Captain Mike Jameson struggles to play a quiet round of golf thanks to the intervention of an unlikely person, and Liverpool-based Leanne Chung has disappointing news for a Dublin-bound traveller.
A 14-year-old boy tries to check in without a passport, and Leo Jones goes for an early promotion.
Confusion over check-in times causes problems in Luton, while a lost passport holds up a plane's departure.
The staff deal with a couple who think they have arrived in plenty of time for their flight, but are actually a day late according to computer records.
Jane Boulton offers moral support as passenger services agent Leo Jones bids for promotion. Check-in staff are treated to an impromptu show by strippers the Dreamboys, but tensions rise when a passenger turns up late for a delayed flight and a 13-year-old is told she cannot fly to Ireland without adult supervision.
Business students go wild at a bizarre festival near Valencia, Spain, where 25,000 people gather annually to pelt each other with tomatoes. Liverpool check-in assistant Alex Persaud prepares to take up a new position, while Vinnie Jones signs autographs for fans as he passes through Luton en route to a charity golf tournament.
News of the September 11 terrorist attacks reaches Luton, and it is not long before airport supervisor Leo Jones is besieged by anxious passengers seeking further information. The knock-on effect soon begins to bite, with easyJet being forced to delay or cancel a flurry of flights, and security is given a higher priority than ever before.
Leanne Bell becomes an air hostess, and Luton duty manager Alan Derbyshire prepares to receive a donor kidney from his wife Gill. Supervisor Kwasi Addai turns a deaf ear to the pleas of a passenger who arrives late and misses his check-in, while high-spirited women bound for Palma cause a stir.
Several women cause a commotion while celebrating a retirement, a man refuses to fly without his treasured viola and a member of the ground crew gets the chance to join the cabin crew.
Siobhan has a hard time in Liverpool sorting out a family on a delayed flight who have missed their connection to Belfast, while passengers at Luton learn their flight has been postponed for two days by a freak snowfall in Athens. Duty manager Alan Darbyshire hears good news about his kidney transplant and easyJet owner Stelios looks forward to the announcement of his company's first year of trading on the stock market.
Purser Mark Hobson holds an impromptu in-flight quiz in preparation for his appearance on a TV show, a determined businesswoman takes extreme measures to get to her meeting in Glasgow after missing her plane and a girl with an expired passport makes her flight with a minute to spare.
Purser Vicki Cox's boyfriend Nigel sneaks aboard a routine flight to ask for her hand in marriage. Pilots Mike Jamieson and Tony Underwood get to grips with the airport's simulator, and airline boss Stelios is asked to come to the aid of a wedding speaker who has missed his flight to Aberdeen.
Pilot Mike Jameson plays Father Christmas for 40 Luton schoolchildren, but festive cheer is scarce on the ground as anxious travellers struggle to reach their families in time for the holiday. An Inverness-bound mother of twins discovers to her horror that company policy demands one adult per child, and a Liverpool traveller tries to cut through red tape to join his parents in Geneva.
A customer who has missed his flight to Barcelona insists that not all of the clocks at Luton Airport are set to Greenwich Mean Time, and a football challenge takes place between staff at Luton and their northern rivals Liverpool. Meanwhile, Leo Jones investigates the case of Mr Clilverd's 19-year-old son, who failed to catch two flights to Amsterdam and hasn't been in touch since.
Jane Boulton struggles to overcome her fear of heights to play Cupid for a passenger who's hoping his 40ft banner will persuade his girlfriend to accept his proposal. Meanwhile, pilot Tony Underwood steps out from the cockpit to help two autistic boys get to grips with flying.
Supervisor Brett Holland has to placate angry friends who have missed their flight and a Greek couple face a 10-hour wait to discover whether they can fly home. Leanne Cheung deals with an unusual request, while team leader Mark Knott tackles a passenger determined to board a plane despite missing check-in
A courier rushes a trophy from London to Luton in rush-hour traffic, hoping to reach TV star Nick Knowles before his flight to Glasgow, where he is due to present the award. Angela Daniel pulls strings to allow a passenger with a burnt passport to board her plane, and air traffic control problems bring Luton to a standstill.
The easyJet staff get an unusual reaction from a woman who has missed her flight, and dispatcher Paul Houlihan hopes to move from dispatch to cabin crew. In Luton a mother and her 13-day-old baby are offloaded because the child is legally too young to fly, by just six hours.
Two passengers at Luton Airport are told they may be too drunk to fly to Malaga, and an irate businessman demands compensation when his flight is cancelled due to a French air strike. Over in Liverpool, Sue Barnard and Lianne Bell prepare for a sponsored charity bungee jump from a cable car in the Swiss Alps.
Computers crash at the air-traffic control centre in Swanwick, which co-ordinates flights all over southern England, leaving around 4,000 passengers stranded - and Luton supervisor Leo Jones finds himself in the firing line. As the chaos reaches its peak, he decides radical action is called for and closes down the customer services desk altogether.
It is a big day for easyJet's Liverpool staff as the Queen is due to open John Lennon Airport, while Luton supervisor Leo Jones gives a drunken passenger an ultimatum. Socialite Tara Palmer-Tomkinson gets a taste of life as a stewardess when she does research for an in-flight magazine article.
Bride-to-be Sarah Graham has a disappointing encounter with a James Bond lookalike in Luton and an aggrieved passenger causes headaches for staff at Liverpool's John Lennon airport. Bristol supervisor Gemma has doubts about allowing a 12-year-old to fly with a supposed family friend.
Richard Branson turns up at a press conference marking the departure of easyJet founder Stelios Haji-Ioannou, and singer Antony Costa reveals a talent for impersonations. The afternoon flight to Malaga is delayed because of a cracked windscreen, and a passenger arrives at Liverpool without her passport.
A passenger at John Lennon Airport is caught smuggling a cat in her handbag. Supervisor Jo Dempsey tries to get an engagement ring to its owner via the cockpit window, and a Tina Turner impersonator is diverted from Luton to Stansted Airport in a desperate effort to get to Belfast.
A freak blizzard holds Luton Airport in its icy grip, and tempers become heated as passengers begin to realise they are trapped for an extra night. At Bristol, re-routed travellers face a hefty bill for a coach to transfer them to Stansted, while in snow-free Liverpool, a Belfast-bound passenger refuses to accept responsibility for a wrongly dated ticket. The only people enjoying the weather are a father and son heading for St Moritz to compete in a race on the Cresta Run.
As former Go staff get used to the new easyJet colour scheme, the recent introduction of a 40-minute check-in causes Lorna Harrison a few headaches at Liverpool. A passenger's Valentine's Day rendezvous in Amsterdam is ruined by a delayed flight, and Leo Jones tries to win back the affections of stewardess Mel. Meanwhile, a man manages to lose his wife in the Luton terminal.
A Blackburn Rovers fan gets flak from a flight steward as he makes the regular trip from Switzerland, where he works, to support his team, and Sarah Teale encounters an irate Swiss businessman at Liverpool who will not take no for an answer. Former Go staff in Bristol have mixed reactions to their new orange easyJet uniform.
Tempers become frayed as traffic jams make passengers miss their planes, including a couple bound for a funeral in Italy. A French student mistakenly goes to Heathrow instead of Luton and finds she is too late to get to Paris. At Liverpool there are happier scenes as Simon Whiteford dons a clown costume to greet girlfriend Helen Saunders in the arrivals lounge with a marriage proposal.
An Elvis impersonator flies from Liverpool to Malaga, determined to practise his act en route, while delays on the M1 spell chaos for Luton's sales desk staff. Leo is overjoyed when his idol Nadine Coyle of Girls Aloud turns up in the departure lounge, but acting supervisor Aaron Storey has a hard time with irate passengers who have missed their flight to Glasgow.
The easyJet crew uses a series of therapies to help a woman with a fear of flying pluck up enough courage to board a plane and visit her nieces in Spain. In Liverpool, passenger service agent Rachael Gardner deals with a passenger who has dislocated both knees.
Jane Bolton is besieged by delayed passengers at Luton Airport, while at Liverpool, Rachael Gardner recovers from her hen night and tackles two honeymooning skydivers who want to take their own parachutes on a flight. Phil Ansell spends a relaxing weekend with his aerobatics team the Aerostars.
Big-hearted easyJet staff in Liverpool plan an elaborate welcome for newlywed passenger service agent Rachael as she flies back from Mauritius with husband Ben, while a double-booking mix-up causes tempers to flare at Luton - and Aaron Storey finds himself squarely in the firing line.
Three Australian passengers dice with death in Pamplona, where the San Fermin festival sees six wild bulls released into the streets. Dispatcher Chris Hall undertakes a fundraising feat for charity, preparing to dive into a tank full of sharks, and Bristol's computers are switched off.
Luton manager Leo Jones gets involved in a life-or-death struggle to save three tropical fish, while two Pentecostal ministers in Liverpool rely on a little miracle to get them onto the Belfast flight. In Newcastle, larger-than-life local radio presenter Neil Caven wins a trip to Prague, but needs tranquillisers before he can board the plane.
New ID rules cause chaos up and down Britain as passengers discover they are not permitted to fly, and casting agent Estelle Lasher is furious to be denied her seat even though her plane is still on the ground. On a happier note, Luton manager Leo Jones races to tell a Barcelona-bound passenger his marriage proposal has been accepted.
Jane Boulton lets her heart rule her head when she delays the Faro flight for a pair of honeymooners held up on an incoming flight, but romantic notions are abandoned when the crafty couple turn out not to be newlyweds at all. Passenger assistant Giorgie Horton joins a slimming club in a bid to get in shape for a career move to cabin crew, and a couple bound for Nice discover a name change on a ticket can prove very expensive indeed.
Chief purser Bob Brain sets the scene for a spectacular marriage proposal for a Dutch traveller arriving in Liverpool - with a little help from the fire brigade at John Lennon Airport. Base Captain Chris Pell and his wife Debbie play host to two girls from Belarus affected by the Chernobyl disaster.
A Newcastle passenger proposes a devious ruse to get his son aboard his holiday flight without a passport, and at Luton Leo Jones faces an angry mob from Belfast that has missed its connection to Paris. A Somali family runs into visa problems at Liverpool as it tries to get to Switzerland.
Airport staff in Luton are unable to get into work because of blizzards. Vivian Ross explains that a series of cancelled flights has left him stuck in Zurich for two days and unable to get back to complete the sale of his house, and Liverpool supervisor Margaret Nile tries to play fairy godmother.
A couple plan to fly to Spain for the weekend from Liverpool, but are directed to the wrong part of the airport and miss the flight. The company representative tells them they can't set off until the next day, leaving them with less than 24 hours when they land in Alicante.
Gary Campbell is concerned a stag group will cause trouble at Liverpool Airport, but the men end up playing kiss-chase with the staff. Meanwhile, Leo Jones struggles to communicate with two Japanese passengers who have missed their flight, and a man worries he has been stood up by his Lithuanian date.
Helen Bramley struggles to recruit workmates to appear in a charity fashion show. Jane Peach waits anxiously to see if all the passengers for an overbooked flight to Athens turn up, and Giorgie Horton learns whether she's been accepted onto the training scheme.
The charity fashion show proves a success for Helen Bramley and the Newcastle staff, while Chief Purser Bob Brain gets a birthday surprise. Things do not go so well for a passenger at Luton who manages to miss her flight three times - which is bad news for her boyfriend, who is waiting in Paris to propose. Last in the series.
Reggae singer Mikey Dread turns up late for his plane and tries to strike a deal with Leo Jones over new tickets. Meanwhile, travellers try to win free flights by scoring goals against former England goalkeeper Peter Shilton, and pilot Adrian Johnson arranges a surprise for his wife's birthday.
Former Coronation Street star Nikki Sanderson flies to Paris to raise money for easyJet's chosen charity Wizz Kids. Leo Jones makes his PR debut in a Brighton nightclub in front of 2,000 people, and irate passengers at Luton threaten to cause a fire alert. Meanwhile, team leader Stephen Smith has a mystery to solve in Belfast.
Bristol airport is busier than ever over the bank holiday weekend, leaving new check-in staff struggling to keep up - and an incident on the motorway makes matters worse as passengers get delayed. At Gatwick, Kylie Minogue, Britney Spears and Naomi Campbell lookalikes board a flight to Prague and frequent flyer Nick Squibb reveals why he visits the Czech city so often.
Colleagues give Emma Ellwood a hair-raising send-off as she moves from passenger services to cabin crew duties. A businessman in Bristol who is 18 hours late for his flight to London expects to be put on the next available plane, and a passenger is furious to find the check-in closed after driving 200 miles to get there. Meanwhile, feathers are ruffled in Belfast as a lively hen party is delayed.
Michelle Bartley's hen party shatters the early morning calm at Bristol Airport as she and more than 40 friends head for Benidorm - 25 years after the wedding. Tempers fray at Belfast as a delayed plane leaves passengers stranded, and French immigration is urged to bend the rules for a girl recovering from a serious operation when it emerges her mother's passport has expired.
Young carers bound for Disneyland Paris are delayed at Luton, while Kelly Roberts and Debbie Hopkins travel to an audition in Manchester for parts in easyJet's first TV commercial. Emily McNeill encounters an irate mother whose son is missing the necessary identification to travel.
A party of war veterans heads for Monte Cassino to pay respect to fallen comrades on the 60th anniversary of VE Day. Leo Jones flies to Spain to open easyJet's new operation at the airport of Almeria, and a man who has argued with his wife asks to fly away to anywhere.
Former EastEnders actor Mike Reid charms the staff at Luton as he prepares to fly out to Malaga. Things turn ugly in Belfast when a family misses a flight to Liverpool for the second time and faces paying out another £1,000 for more seats. In Bristol, staff insist a 15-year-old is not old enough to look after her 12-year-old sister on a flight.
Former England international footballer Albert `Sailor' Brown flies south from Inverness to be guest of honour at Charlton Athletic's centenary dinner, and in Belfast, a hen party guest bound for Liverpool discovers her passport is back home in Omagh. Friday the 13th brings chaos to strike-bound Gatwick, and passenger Keith Fryst's trip to Madrid hangs in the balance when a pile-up on the M1 causes gridlock.
Slade give an impromptu rendition of Merry Xmas Everybody at Luton Airport. In Bristol, a worried father learns his teenage son was last seen partying with an Australian girl in Prague, which may explain why he is not on the plane home. A fiery Scottish grandmother is not allowed to board her flight for Aberdeen because she has been on the whisky, and Emma Ellwood escorts a party of VIPs in Newcastle, on her final day before starting cabin crew training.
A teacher criticises easyJet when their new check-in system fails and causes her family to miss its flight to Berlin, but during her protestations she pushes her luck too far and ends up being refused a flight transfer.
Ghana's one-man Olympic skiing team flies out to compete in the qualifiers, having seen snow for the first time just a few months earlier. Series veteran Jane Boulton announces she is going to work at Heathrow after eight years with easyJet, and after her battle with cancer, Katrina Batham brings her twin girls to meet manager Leo Jones.
Company founder Stelios Haji-Iannou visits the team to celebrate easyJet's 10th anniversary and party animal Bob Brain is determined not to miss the lavish London bash, despite putting in a full day's flying first. Luton manager Leo Jones rubs shoulders with the stars at a West End premiere.
A passenger in Belfast who has already missed two flights looks set to suffer the same fate again when the pilot hears he has been drinking. An unexploded Second World War bomb at Schiphol airport delays flights to Amsterdam, and Luton manager Leo Jones takes his partner on the terminal floor for some Cossack dancing.
Leo Jones deals with an irate woman who is not allowed to take a box of Christmas crackers on board her flight home, and a pregnant traveller from Switzerland demands a new pushchair as her own has been broken in transit. There is a ray of seasonal cheer at Newcastle as Alan Marshall jets off to Portugal with 20 friends to celebrate his 40th birthday.
A Second World War veteran revisits his best friend's memorial at Monte Cassino, taking along the deceased's son, while a woman and her daughter miss the check-in time for a flight to Belfast. A passenger plans a mid-air proposal and tempers flare at Bristol when travellers rerouted by an air traffic control strike have to buy new tickets to get home.
Things become heated when a woman and her daughter arrive five minutes late for check-in at Luton. Passengers on a flight to Newcastle have to find their own way home from Bristol after an air traffic strike causes a diversion, and a man plans an in-flight proposal to his girlfriend.
An easyJet frequent flyer is late for the last scheduled departure of the day to Malaga, and it is left to supervisor Helen Tyrell to demonstrate just how valued a customer he is. Meanwhile, airport manager Leo Jones has to deal with a Polish passenger who is too drunk to board his flight.
At Luton Airport, a woman planning to fly to Madrid to see her mother after an operation becomes irate after she is told check-in closed while she was queueing. Things then take a further turn for the worse when she discovers that the next flight leaves from Gatwick.
A mother and son with 53kg of excess baggage find they cannot afford to check in for their connecting flight at Belfast, and two Germans miss their plane at Luton. Airport manager Mary Hosier sorts out a passenger's paperwork problem with a call to Swiss Immigration, and former Arsenal and England footballer Ian Wright gets the easyJet treatment.
Passenger Gillian Waddell arrives at Luton Airport without her passport and is desperate to get to Edinburgh to pick up her children. Captain Chris Pell and wife Debbie greet youngsters from Belarus who have come to stay with them for a month, and at Bristol Airport, student Peter Loveday and his friends need to find a way of padding their bicycles for the flight to Inverness.
Pilot Chris Pell takes five Belarussian orphans, who have never seen the sea, to watch dolphins in Inverness. Newcastle United fans see their heroes jet off to Malaga for a mid-season break, and a Polish passenger insists he is sober enough to fly, but supervisor Mary Hosier disagrees.
A big freeze across Europe brings chaos to Luton Airport the day before New Year's Eve, and manager Leo Jones bears the brunt of passengers' dissatisfaction. In Bristol, a woman arrives for a flight to Rome with an out-of-date passport, and a school ski party heading from Belfast to Geneva learns the trip is cancelled - because of the snow.
Rowdy Newcastle passengers are offloaded at Belfast, and two girls who missed their flight to Basel find only one of them has been booked in for the transfer from Luton. Purser Bob Brain joins a hen party travelling to Faro, but a couple in Bristol are not so lucky as they turn up late for their trip to Portugal.
Male stars of Hollyoaks check in at Luton en route to Sardinia, and two weary football fans face losing their jobs after making a mess of booking their return flight to Newcastle. Performance artists the Poetry Vandals entertain passengers waiting for a plane to Berlin and a Paris-bound traveller misses her flight for the second day running.
Richard Oats refuses to let two youngsters board their flight home to Germany, while Steve Milne fulfils a 20-year dream by flying to Marrakech. In Luton, Leo Jones helps a passenger who has forgotten her passport, ruining her silver wedding celebrations, and an eccentric traveller in Bristol thinks he can fly to Malaga without a ticket.
As half a million excited football fans head for the World Cup, six of Luton's check-in staff prepare for their own charity tournament in Germany, only to learn it has been called off because of bad weather. An elderly woman misses her flight to Krakow and a passenger at Bristol is furious to be told he is too drunk to travel.
A man tries to get his son on a plane without a boarding card, but there are more problems ahead when the boy's age is revealed. Chef Phil Vickery passes through Luton on his way to Bordeaux, and women on a hen night meet problems in Belfast when the future bride's name does not match that on her ticket.
Rumours circulate at Bristol Airport that passenger service agent Sarah Borland has auditioned for The X Factor, while veteran purser Bob Brain looks forward to a well-deserved rest. Hockey referee Sandy Richards turns up too late for her flight to the world championship in Madrid, and a couple heading for a family reunion in Bratislava encounter unexpected difficulties.
Supervisor Debbie Hopkins deals with a passenger who claims to have drunk 25 double vodkas, and tries to help a couple who have been removed from a flight from Bristol to Inverness because their baby appears to have chickenpox. A DJ lands in Belfast for a sell-out gig, to discover his record bags have gone missing.