The Customer Services team are on a mission to make their toilets the best toilets at any Thai airport. British women Zoe and Georgia enjoy a 50th birthday bash in the holiday hot-spot, but someone may have forgotten the sun cream.
A power cut hits one of South East Asia's busiest hubs, putting pressure on customer relations officer Zang and her team, and causing frustration for the passengers waiting to fly.
The customer service trainees put on a special performance for passengers on Valentine's Day. Lise and Peter reunite after two months of separation, and Patrick and Kunghee prepare for the wedding of a lifetime.
Customs officer Pui has a hard time explaining the prohibited goods rule, Andy tries to ship his prized paintings back to Manchester, and Dollar is a dog with some very special gifts.
At Phuket International Airport, the fire brigade train for a full-scale aircraft crash. Elsewhere, Ebony arrives for her second breast augmentation procedure.
A large group of party goers arrives at the airport having flown in from Brooklyn. A trio of British holidaymakers arrive in Phuket, unfortunately they should be in Bali. Whoops.
Elaine and Darren have flown in from London to meet a huge group of family and friends. Screening officer Pao explains about the prohibited items list, including the giant durian fruit.
The all-singing, all-dancing trainees have finished their course and say goodbye to Phuket. Slav is in town to partake in a bartending competition.