The history of arguably the most famous shop in the world, which has been based on Brompton Road in London for more than 175 years, employs more than 6,000 people and still welcomes 15 million customers every year. This documentary tells the story of the people behind the department store, including Robin Harrod, the great-great-grandson of the store's founder, and culminates with the recent allegations against former chairman Mohamed Al-Fayed.