As Scotland emerges from one of the most challenging winters in NHS history, Mark Daly finds patients borrowing cash and dipping into savings to go private, and even travelling abroad for vital surgery. Healthcare is meant to be free for all of us at the point of use, but growing numbers of patients face long waits to access the care they need. NHS staff tell their stories from the frontline and explain why many medics are breaking down under the strain of the current crisis.