The competition starts at Chimneys B&B in Holbrook, Suffolk, where owner Carolyn Spilling, joined by friend Delia Duell, hopes her up-tempo personality will be a hit with the guests. On arrival, Andrea Gardner and John Marr, from The George and Abbotsford in Melrose, Scotland, are unimpressed to discover they are in self-catering. During a dance class, Neale and Julie Taylor from Copperfields Guest House in Broadstairs, tap into their competitive side. Come breakfast, Italian cousins, Massimo and Raf Perrulli from Massimo's in Seaham, aren't feeling La Dolce Vita at the home from home approach. But it's at feedback when Carolyn and Delia find some of the comments hair-raising.