It's payment day and the chance for the group finally to get answers for the feedback they left across the visits. Beginning with the Waverley, Ollie and Liz let loose about the bathroom bin blunder and explain that they had been generous on their marking. Tanya and Vicky get the chance to vent their irritation at Jan and Gordon's feedback and the recipients are left flustered with the onslaught. Tanya defends her lack of breakfast offering but she is left flabbergasted when the payments are revealed. When attention turns to Hotel Sheraton, Liz is determined to find out why she hadn't been made aware of the shower problems. And Rory at Chapter Two gets a firm lesson about toilet cleanliness from Vicky that he finds hard to flush away. With scores settled and payments revealed, there can be only one winner.