When a 10-year-old girl reports being held hostage by a family friend, negotiator Mike Newlin must earn the suspect's trust. In New Mexico, an assailant takes shelter inside a local tourist attraction, taking everyone hostage.
A bank robber takes a family hostage; a crazed man threatens his child.
It's nightfall in a dark forest when officers locate a suspect who has taken his three children hostage. Armed and claiming he will hurt his own family, negotiators try to de-escalate the situation and convince him to release the children.
An elderly man faking chest pains takes five EMT firefighters hostage at gunpoint; with a house full of firearms and an unwillingness to negotiate, officers believe he has a deadly plan in mind.
Two mothers face their worst fear: suspects take their children hostage; negotiators work via text to get a baby to safety, and they draw on their own parenting experience to convince a suspect to give himself up.
A dance teacher receives a message from her ex-husband, who is holding a gun to his head: he claims he's en route to the dance studio and threatens to murder the family; officers race to beat him to the scene, pleading with him to stand down.