The show begins as Lisa walks down the promenade in Santa Monica, where she stops an entire family and is able to connect a woman with her mother, who died of liver cancer 26 years ago. She also meets sisters desperately wanting to hear from their late mother. Later, Lisa meets with Gayle and immediately connects her with the spirit of her daughter, who died in a car accident. Lisa and Gayle go to the scene so Lisa can relive Gayle's daughter's last moments.