Canadians are charged some of the highest prices in the world for cellphone service. And when we have a problem, it's often tough to get it solved. We help three Canadians who are tired navigating customer service options and waiting forever on hold. We've got inside information: help from a long-time customer service rep and a professional haggler who's built a career out of getting better cellphone deals. They coach three consumers sick of getting the runaround from their cellphone companies, and give viewers critical tips on how to save money.