What if your phone company gave up your information without your consent to a hacker who called up and pretended to be you? It's called social engineering, and it's an old-fashioned con game used by high-tech thieves to trick customer service reps. Charlsie Agro watches this hack in action as a security expert uses social engineering to take over her account, change her password, and then smooth-talks the employee on the other line to voluntarily keep handing over more information. And we're back on the case investigating truck driver training.