Paul Shamplina helps landlord David Coppen evict a tenant who has been upsetting the neighbours, while letting agent Paul Ainsworth Lord confronts a volatile tenant who has been keeping terrapins in his bath, as well as chasing a guarantor for rent arrears from tenants in a flea-infested flat. In Wigan, letting agents Karen O'Connor and Gemma Painter from Lobster Lettings discover a house trashed and abandoned.