This week we’re breaking down “Customer Loyalty”. Dwight goes out of his way to stop Darryl from leaving Dunder Mifflin, and Jim misses Cece’s recital which leads to a fight that causes Pam to turn to someone from the documentary crew! We hear audio clips from the director of this episode, Kelly Cantley, who talks about taking on such a big reveal. Angela also interviews her daughter, Isabel, who played a ladybug in this episode and Jenna shares a fan letter that pitches many incidents the documentary crew probably should’ve stepped in to help a Dunder Mifflin employee. So no need to “FIRE IN THE HOLE” to enjoy this big episode. It’s a good one!