Angela Rippon, Gloria Hunniford and Julia Somerville hear from a man whose holiday company wouldn't let him cancel his booking, despite the terrible circumstances that meant he couldn't go and a family booked into a room completely unsuitable for their needs by one of the biggest names in travel. Plus, why hundreds of thousands of holidaymakers may end up paying double or even three times the typical cost of travel insurance thanks to illnesses they say are firmly in the past. Travel expert Simon Calder has money-saving tips for visiting Portugal.