Angela Rippon, Gloria Hunniford and Julia Somerville look into situations where viewers don't feel they've had what they expected from the travel agents or companies they booked their holidays with. They meet families who arrived at their destinations to find no record of them ever being booked in, or who weren't told anything about it when vital details of their trips were changed. Plus unmissable advice for anyone booking a trip at home or abroad, and an industry bigwig is grilled about why so many people's holidays continue to go wrong.