How well do companies respond to events they could not have foreseen or prevented? Passengers whose dream cruise was knocked off course by a fire on board are furious at missing the highlight of the trip. Also, the customers who paid top dollar for comprehensive travel insurance, only to find they couldn’t make much use of it because of the pandemic, and now it’s too late to get a refund. And travel guru Simon Calder gives us his top tips for travel after Brexit.