In this episode, the team asks if it is time we had more choice on who supplies our water, as customers reveal disastrous experiences with the suppliers they are currently stuck with. Also, Esther Rantzen is in the studio railing against sky-high charges for calls to directory enquiries. Plus, the company whose boiler cover has prompted more complaints than any other - with viewers finding so many exclusions in the policy, it is hard to know what's actually covered.