In the first episode, Dom wages a one-man war against CCTV. He travels to Coventry to see some ‘talking cameras’, finds out why a virtually crime-free town in Devon needs £80,000 of surveillance equipment and tries to reclaim his image from the people who are watching him.
Dom investigates recycling policies in Exeter, Oxford and Barnet; Ben finds out that parking tickets are not always as cut-and-dried as they seem; and the world’s worst minicab driver tests the public’s patience.
Dom takes on First Great Western in an attempt to find out why they are the most complained-about rail company in Britain; traffic wardens and estate agents get their comeuppance; and Jenny sees how long it takes people to complain about her reading over their shoulders.