Elizabeth Stokoe shows how conversation analysis works to provide a scientific understanding of talk, –‘nudge’ theory, she also shows how small variations in what we say impacts on what others say and do next. Finally, she will demonstrate how her research findings can underpin communication training – in contrast to role-play and simulation – and upended common assumptions about how talk works. Elizabeth Stokoe is Professor of Social Interaction at Loughborough University, analysing the science of interaction in settings including police interrogations, sales calls, and initial inquiries to services including mediation and doctors’ surgeries. She teaches on the BSc Social Psychology programme, and also runs workshops with mediators, doctors, police and other professionals using her research-based communication training method called the ‘Conversation Analytic Role-play Method’. The Ri is on Twitter: http://twitter.com/ri_science and Facebook: http://www.facebook.com/royalinstitution and Tumblr: http://ri-science.tumblr.com/ Our editorial policy: http://www.rigb.org/home/editorial-policy Subscribe for the latest science videos: http://bit.ly/RiNewsletter Product links on this page may be affiliate links which means it won't cost you any extra but we may earn a small commission if you decide to purchase through the link.