The second part of the series follows the staff and claimants at Toxteth jobcentre in Liverpool, where 45,000 people are already living on Universal Credit. The Jobcentre is the busiest in the city and manager Gemma is under pressure to ensure her staff meet most new claimants every week until they get a job - but with too few staff and too many claimants, it is proving difficult. Having recently been made redundant, 62-year-old Sue struggles with the new system. She has to look for work for 35 hours a week and regularly attend meetings at the Jobcentre - if she doesn’t, her benefits might be reduced. And staff member Jules tries to help 22-year-old Laryssa with a residency test to prove she is entitled to Universal Credit.