With the first snow of winter, the action is heating up in Whistler as a group of concierges brought together by business mogul Joey Gibbons meet for the first time to reimagine the typical luxury ski vacation. The team gets off to a rocky start as Elise’s city sensibilities clash with her colleagues' laid-back mountain attitudes. Their first clients are a trio of fun-loving best friends looking to do anything but ski. Bobby plays butler for the day at a hot spring spa experience while Jim cozies up with one lucky lady during dog sledding. Meanwhile, things quickly snowball for Elise, Kendra and Charlotte when their hungover client panics on a gondola during a surprise gourmet excursion.