Today the team investigate how holiday emergencies are resolved, spending a day with the British Consulate in Tenerife, and meeting a family struggling to find anyone to take responsibility for a devastating accident that's changed their daughter's life forever. Plus, how a couple's dream honeymoon at sea ended with the bride in hospital, the difficult choice you may face if a disaster like superstorm Sandy hits your holiday destination, and why it could be you that ends up paying the costs of a stolen phone abroad.