Gloria Hunniford, Julia Somerville and Angela Rippon investigate the bold tactics some companies are accused of using to stop disgruntled customers complaining. After a devastating house fire, how one woman refused to be silenced by the business responsible. And, in the wake of the Grenfell fire, why is the government stumping up cash to help some residents replace their dangerous cladding but leaving other people to foot the sky-high bills themselves? Julia meets some of those affected. And the people who are trying to make themselves heard though social media, but have been left battling strong opposition from the companies they’re criticising.