In the last of this week’s brand new series of investigations, Julia Somerville, Angela Rippon and Gloria Hunniford investigate how some companies will seemingly stop at nothing to get your business. With competition for your custom fierce, one viewer tells us how he believes his phone account was switched to another company without his permission. And there’s a bumper crop of cases for our presenters and experts to solve at our Pop-Up Shop. From unfair charges to poor customer service – could their advice be useful to you?